Under the canopy of our school motto ‘Great Place to Grow’, our both Junior and Senior Delhi Schools not only enable students to be seekers of academic knowledge but also grow overall in all other spheres to make a mark in professional outlets, become socially aware, have skills to grow themselves and create bright future for themselves. We genuinely respect and acknowledge the stakeholders i.e. Our Students, parents, teachers, and Support staff, and at the same the Franchise Holders. 

Though it is economically said as ‘Customers’ of our product and service, we have warm regards and pure family feelings for our Students and family, the teachers, and franchise partners.

In the blog further, you will know what we expect our Customers to genuinely give us feedback in the first few weeks. For the same, we have segregated the blog into two sections keeping in mind the background of the customers. On one hand are the Students, parents, teachers, etc., and on the fall the business partners, Franchisees.

What does our brand recommend our customers do in the first few weeks?

STAKEHOLDERS

1.    We expect all the customers in the first few of using the product they help us give feedback on our classes, engagement, activities, and other school-related facilities. 

2.    We also look forward to getting a prompt reply on if the services are helpful or not. On the part of students, cannot give us any feedback and we do not expect them to do that but the parents on the behalf of students.

3.    We recommend the parents to get well in touch with the school and put themselves in proper co.

FRANCHISEES

1.    From the franchise holders we expect them to connect with our brand, use it for mutual growth and be very considerate about informing us about how the center is working?  
2.    What kind of feedback they are receiving from the parents, and teachers?
3.    Also, if they are facing any problems in finding teachers and recruitment of staff?
4.    How is your new experience in the market as an education franchise?
5.    Further, what kind of particular support do they need from us?

Also Read: Preschool Franchise In India and start your own Preschool Today.

Data Collection and Analysis

Now the question arises is what we will do with this feedback we receive from the parents, teachers, and franchise holders? 
This feedback will be very beneficial for us to prepare a detailed report analyzing the services working and what’s not working to have immediate action.

With the data that we collect, we genuinely want our stakeholders i.e. the teachers, parents, and franchise holders to seek any support from us starting from the very first week itself. We want effective communication to be enabled on the part of each of us to make the business grow better.

Also, any complaints are and will be addressed to the best of our services.

On-Boarding-

Upon Onboarding, We respect the feelings and the emotional connection we at Junior Delhi School and Senior Delhi School establish with the customer like the parents of students, Franchisees, etc., and want them to share what they have in their hearts.

How can Effective communication for feedback/support take place?

It is possible by embracing effective customer communication channels through customer feedback forms, monthly reports, PTM, etc. which can be done through various modes. Customer Feedback and monthly analyses are under the cognizance of the PROs and Teachers who are the face of our School.